How to reset your password

If you are having issues logging in with the email address and password you used to register, you can request to reset your password.

 

1. On the Log In page click Forgot Password?

 

 

2. Enter the email address you used to register and click Email Link.

 

 

3. Locate the email titled, Action Required: Create your new password.  Click the Reset Your Password button.  (NOTE: Check Junk Mail and Spam Filters for the email)

 

 

 

4. On the Reset password window, enter your Email, Password, and Confirm password.  Then click Reset.

 

Password Requirements:

• Minimum of 6 characters
• At least one upper case letter
• At least one lower case letter
• At least one number
• At least one special character

 

 

 

5. When your password is reset, you will be redirected to a Reset password confirmation screen.  Click here to log in.

 

 

6. Enter your email address and password, then click Log In.

 

 

 

If you continue to have issues resetting your password, please double check the email address you used to register.  Please also check that your new password meets the password requirements.

Password Requirements:

• Minimum of 6 characters
• At least one upper case letter
• At least one lower case letter
• At least one number
• At least one special character